Refund policy

Thank you for your love and support for OMNLIBRE!
All items undergo thorough inspection and pressing by our quality control personnel before shipping. However, if there are still defects, shipping errors, size discrepancies, or unmet expectations, we sincerely apologize.

Non-returnable Items:

  • Gift Cards Items marked 

  • FINAL SALE Final sale items will not be accepted and will be sent back to the customer. 

  • We regret to inform you that returns cannot be accepted for non-defective items. 

Definition of Non-Defective Products:

  • Loose threads.

  • Unopened buttonholes.

  • Unopened pockets 

  • Minor fraying that does not affect wear 

  • Tiny stains within 2mm 

  • Packaging collisions 

  • Packaging stains 

  • Asymmetry within a reasonable range 

  • Measurement size discrepancy of 1-2cm when laid flat 

  • Color variation in photos 

  • Material not meeting expectations 

  • Special stitching 

  • Smell of original fabric or dye 

  • Color fading and any conditions that do not affect the product are not considered defects.

Return Processing

  • Please contact our customer service, info@omnlibre.com,

  • Providing your order number, the name of the defective product, and accompanying pictures.

  • Our customer service team will respond within 5 business days, furnishing you with return information and the appropriate address.

  • Select a logistics service provider and arrange for the product to be shipped.

  • Once the logistics provider confirms the product's condition, a refund will be processed within 14 business days.

    The refunded amount for returned items will be converted into store credit, enabling you to make purchases on our platform at your convenience. We look forward to serving you again and appreciate your continued support!